WF Directory

Virgin Media Contact Number: 0345 454 1111

The WF Directory has the UK Virgin Media telephone number 0345 454 1111 for callers who would like to contact a customer service representative about a fault with their broadband internet connection or have a billing enquiry regarding their subscription television service.


Virgin Media Customer Services – 0345 454 1111

You should call Virgin Media on their UK customer service contact number 0345 454 1111 for over-the-phone general enquiries about your broadband internet or digital television subscription. For instance, customers can use this number to report any technical problems that they have with their Virgin Media package such as if they have a fault with a wifi router box or a connectivity issue with their home broadband. The customer service representative can provide technical support to help re-establish any lost connections when possible but callers should note that they may have to call out for a BT Openreach engineer to fix local hardware issues. If you are a new customer then you may wish to ask about any deals on fibre optic broadband before taking out a 12-month contract with the Virgin Media. It should be noted that the cost of your package will depend on any extras you have with your internet service. For example, the Virgin Media “Fully Loaded Full House” bundle currently comes with a Virgin TV V6 Freeview box, superfast fibre optic broadband along with inclusive weekend calls to UK landlines and Virgin Mobile numbers.


Freephone Payments Helpline – 0800 064 3777

Alternatively, you can call Virgin Media for free on their freephone payments contact number 0800 064 3777 to pay an outstanding bill over the phone. For instance, if you want to make a credit card payment then you have the option of making the transaction over the phone but are advised to set up a direct debit for future bills. If you would like to reduce the cost of your monthly bill then you may wish to use this number to ask whether there are any cheaper deals on your television package and can save money when reducing the number of films or Sky Sports channels in your subscription.


When to Call the Company

The Virgin Media customer service line runs a 03 contact number meaning that you will only be charged the same standard per-minute rate as any local call from a UK mobile or landline telephone to get in touch. However, the payments helpline uses a freephone 0800 number meaning that all calls will be completely free of charge. Notably, Virgin Media is available to be contacted 7 days a week as its call centre is open during the hours of 8am-10pm Monday to Sunday.


Virgin Media Phone Numbers

Virgin Media Department UK Customer Service
Customer Service 0345 454 1111
Payments 0800 064 3777
Sales 0800 052 0422


Written Complaints

If you are unhappy with the amount of your monthly bill or by the quality of your internet and television service then you should send a formal letter of complaint to the Virgin Media customer relations department on the following UK postal address:

Virgin Media,
PO Box 333,
Matrix Court,
SA7 9ZJ,
United Kingdom