WF Directory

TFL Contact Number: 0343 222 1234

Contact TFL on their UK customer service telephone number 0343 222 1234 to discuss the how to apply for an oyster card or how to purchase a London underground ticket prior to your visit to the capital.


About Transport For London

TFL is otherwise known as Transport for London, and is responsible for the public transport services throughout Greater London. TFL also oversees the maintenance of London’s roads along with the upkeep of the capital’s rail network and underground ‘tube’ services.


TFL Customer Services & Oyster Card Helpline – 0343 222 1234

Call Transport for London on their UK customer service telephone number 0343 222 1234 to contact a representative with enquires about how to apply for an oyster card as a visitor to the capital. For instance callers order a photo-card that is registered to their name and delivered to their home address prior to their London visit. Alternatively, if you own an unregistered oyster card then you should ask the TFL customer service representative how to register it over the phone as you will be able to carry over your account credit if your original has been lost or stolen. You should also get in touch with TFL to take advantage of their journey planner service as the representative can detail the best way to travel when using either one mode of transport such as the underground, or a combination that include both rail and bus journeys. Transport For London can provide technical support for customers who use the TFL app in if they are unable to follow its live journey tracker or download a tube map to their mobile phone.


Call Costs and Contact Hours

The Transport for London helpline uses a 03 contact number meaning that all calls are charged the same standard per-minute rate as any local call made from a UK landline or mobile. However callers may be able to contact the TFL customer services department for free if they are using up any inclusive free minutes that have been offered by select network providers. The TFL customer services helpline is available to be contacted 7 days a week as it operates during the opening hours of 8am-8pm Monday to Sunday.


TFL Contact Numbers – at a Glance

TFL Department UK Contact Number Opening Hours
TFL Customer Services and Oyster Card Helpline 0343 222 1234 8am-8pm Monday to Sunday
TFL Customer Service Number – Textphone 0800 112 3456 8am-8pm Monday to Sunday
Congestion Charge Queries 0343 222 2222 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Taxis & Minicabs 0343 222 4000 8am to 10pm Monday to Friday, 9am to 3pm Saturday
Dial-a-Ride Customer Service, Book by Phone 0343 222 7777 8am to 10pm Monday to Friday, 9am to 3pm Saturday


Write to TFL

If you have a complaint following your experience with a London public transport service then your should write to TFL at their UK customer service postal address: TFL Customer Services, 4th Floor, 14 Pier Walk, London, SE10 0ES, United Kingdom.